At BITS Group, we’re more than just an IT provider, we’re your internal IT department. We support businesses from all sectors, our mission is clear: deliver personalised, honest, and innovative IT solutions that help your business thrive.
Our Core Values: The BITS Difference
Based on feedback from our clients and team, we’ve shaped three core values that guide everything we do:
Personalised
Every business is unique. We take the time to understand your team, processes, and goals—so our solutions are tailored, thoughtful, and effective
Honest
We believe in straightforward, transparent communication. No jargon, no empty promises—just integrity and trust from day one.
Innovative
We constantly explore new tools and ideas, from cybersecurity to AI-powered workflows to keep your business ahead of the curve.
Our Services: Comprehensive IT Solutions – Delivered With Heart
We back our values with a full portfolio of services to support businesses at every stage:
- Microsoft 365 Management
Licensing, security, setup, and ongoing support for Teams, Outlook, SharePoint, OneDrive and even advanced Copilot integration. - Cybersecurity
From EDR tools like SentinelOne to MFA, patching, firewalls, user training, and ongoing vulnerability monitoring, keeping your data safe and your systems secure. - Backups & Disaster Recovery
Cloud-to-cloud and file-level backups, plus full business-continuity planning to get you back up fast if something goes wrong. - Asset & Device Management
Tracking and maintaining laptops, mobiles, desktops, licences, and peripherals plus proactive replacement planning to avoid disruption. - Server & Network Management
Hands-on care of cloud and on-prem servers, storage, firewalls, DNS/DHCP, connectivity, and network optimisation. - User Support & Helpdesk
A friendly, responsive team ready for anything; email issues, printer troubles, or urgent access requests. No ticket left behind. - Hardware Procurement & Setup
We advise, source, configure and deliver ready-to-use equipment across your organisation, saving you time and ensuring consistency. - Automation & Integration
We connect systems, reduce repetitive work, and build custom workflows, making sure you are working efficiently. - Training & Development
Tailored sessions that boost staff confidence in Microsoft tools, cyber hygiene, or business systems, so you get more out of your tech investment.
Our clients consistently tell us how much they value our clarity, candour, and proactive approach.
“Working with BITS Group has been a breath of fresh air. From the very first visit, and every communication since, the team has always taken the time to understand how we work and what is needed to make our business function effectively. The onsite upgrade was smooth and well organised, and we’re now fully set up on Office 365 with systems that are faster, more secure, and easier for our team to use. What stood out most was how friendly and knowledgeable the engineers were – nothing ever felt too much trouble. It’s great to have a tech partner who genuinely cares about getting things right for us.”
“Our company has been using BITS Group for many years, and they never fail to deliver the IT support we need. We get quick responses, our data has always been secure, backed up and accessible. We recently moved offices in November, and I particularly appreciated their proactiveness in the planning beforehand to ensure all the requirements were in place for a smooth transition. BITS were onsite for the setup (including out of hours to minimise disruption) and remote troubleshooting as we settled in. Their team are also working with us to streamline our processes and better use technology for improved efficiency. Highly recommended for a friendly, efficient, innovative and personalised IT service, you are not just another number or ticket, they’re a reliable team to partner with. Happy to refer!”
A Trusted IT Partner for UK Businesses
Since 2016, we’ve supported diverse sectors, our success is measured in long-term relationships, not ticket volumes. As we grow our team, we remain true to our values of being personalised, honest, and innovative in everything we do.
Contact us today for more information email: info@bitsgroup.co.uk or call us on 02030111190, or click here for our website.