BITS Group


People-first Managed IT Support

For Growing Businesses

From day-to-day user support to proactive monitoring, patching and ongoing system management, we act as your in-house IT team, providing fast, friendly support and taking full ownership of your technology.

Whether you're switching providers or outsourcing IT for the first time, you'll have a trusted partner who makes IT simple.


Get Started020 3011 1190
15 min
First Response Time

We respond to any IT request within 15 minutes, ensuring your team gets the help they need with no delay.

2000+
Users Supported

Trusted by businesses across London and the UK for reliable IT support.

24/7
Monitoring & Support

Round-the-clock protection and support available when you need it most.

What our Managed IT Support looks like?


Fast Issue Resolution

Downtime is kept to a minimum with direct access to experienced engineers when your team needs help.

What's included:

  • Unlimited IT support and helpdesk
  • Remote and on-site support

Proactive Problem Prevention

Issues are identified and resolved early through continuous monitoring and maintenance.

What's included:

  • Proactive monitoring
  • Patch management and updates

Clear Ownership & Accountability

You work with a consistent team who understands your setup and takes responsibility end-to-end.

What's included:

  • Dedicated account manager
  • Device and user management

Reduced Business Risk

Security and monitoring run quietly in the background, protecting your systems day and night.

What's included:

  • 24/7 monitoring
  • Out-of-hours support

IT That Scales With You

New users, devices, and locations are supported smoothly without disruption or complexity.

What's included:

  • Onboarding and offboarding
  • Strategic IT planning and advice

Lower Operational Overhead

We manage suppliers, licences, and vendors, reducing admin and unexpected IT costs.

What's included:

  • Vendor and third-party management
  • Licence oversight

Managed IT Packages

Structured IT Support That Scales With Your Business

Our managed IT services are delivered through three service tiers designed to support organisations at different stages of growth. Each tier increases the level of security, proactive management and strategic oversight.

User Services

Supporting your team with reliable access, security and day-to-day assistance.

Core

  • User IT Support
  • Email Security

Professional

  • User IT Support
  • Email Security
  • SaaS Backup
  • Strategic IT Planning
  • Account Reviews: Quarterly

Enterprise

  • User IT Support
  • Email Security
  • SaaS Backup
  • Security Awareness Training
  • Strategic IT Planning: Advanced
  • Account Reviews: Monthly

Device Services

Ensuring every device connected to your business remains secure, monitored and operational.

Core

  • Asset Management

Professional

  • Asset Management
  • Patch Management
  • Third-Party Application Patching: 1–5 Apps
  • Endpoint Security
  • Onsite Support: Limited

Enterprise

  • Asset Management
  • Patch Management
  • Third-Party Application Patching: Unlimited
  • Endpoint Security: EDR / MDR
  • Onsite Support: Unlimited

Choosing the Right Package

Best suited for:

Core

Organisations needing reliable support for users

Professional

Growing teams requiring stronger security and oversight

Enterprise

Organisations needing strategic IT leadership and advanced protection

Most organisations begin with Professional, which provides the right balance of proactive support and security for growing teams. During your discovery call, we review your current infrastructure and recommend the tier that best aligns with your business needs.

Book a Discovery Call

Frequently asked questions (FAQs)

Managed IT support covers day-to-day helpdesk assistance, proactive monitoring, device management, patching, cybersecurity controls, vendor management and ongoing infrastructure oversight. It ensures your systems remain secure, stable and supported.
We provide rapid-response support with urgent issues triaged immediately. Our structured ticketing and monitoring systems ensure problems are prioritised based on business impact, not just queue position.
We operate proactively. Continuous monitoring, patch management and preventative maintenance allow us to resolve many issues before they disrupt your team.
We don't just resolve tickets. We take ownership of your IT environment. That means applying consistent security standards, maintaining infrastructure health and aligning technology with your operational goals, not simply reacting to problems.
Yes. Our services are specifically structured for growing organisations that require enterprise-level standards without enterprise-level complexity.
Yes. While many issues are resolved remotely, we provide on-site support when required, particularly for infrastructure installations, hardware deployment or complex troubleshooting.
We begin with a structured discovery and technical assessment of your current environment. This includes reviewing infrastructure, security controls, licences and documentation. We then implement stabilisation improvements and transition support smoothly to our service model.
Yes. We manage vendor relationships, warranties, renewals and licensing to reduce administrative burden and ensure accountability.
We prioritise based on business impact. Issues affecting multiple users or critical systems are escalated immediately, ensuring minimal operational disruption.
Yes. Proactive monitoring and preventative maintenance significantly reduce avoidable downtime, keeping your team productive.
Yes. We implement secure remote access, device management and monitoring to ensure consistent performance across office-based and remote teams.
Security is embedded within our support model. Endpoint protection, patch management, access controls and ongoing monitoring are integrated into day-to-day service delivery.
Yes. We handle user setup, troubleshooting, system updates, vendor coordination and infrastructure oversight, freeing internal teams to focus on core business functions.
Yes. For many organisations, we function as their IT department, providing full infrastructure management, user support and strategic guidance.

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